Shipping & Returns


SHIPPING

We'll make sure your orders are packed and shipped properly so that they arrive with you in perfect condition.
Basically orders will be shipped within 48hours after we receive payment. The specific estimated shipment date on your order is based on product availability, payment processing time and does not include transit time,
The shipping cost is calculated dynamically and is based on the total weight/size of the products in the order together with destination country. You can see the shipping cost when checking out your order.
All orders to Overseas Countries are shipped by DHL Standard .

Delivery Time Estimates

Country Of Destination  

Est. Delivery Time 
For Major Cities (Working Days)

Australia   5 - 7
United Kindom 5 - 7
Canada  6 - 9
China, People's Republic of  2 - 3
France  5 - 7
Germany  5 - 7
Hong Kong  2 - 3
India  5 - 8
Indonesia   5 - 8
Italy   5 - 8
Japan   3 - 5

Malaysia 

4 - 6

Netherlands 

5 - 7
New Zealand   5 - 7
Philippines   4 - 6
South Africa  7 - 10
Sweden  4 - 6
Switzerland   5 - 7
Taiwan   3 - 5
Thailand  4 - 6
United Arab Emirates  5 - 8
United Kingdom   5 - 7
United States of America   5 - 7
Vietnam   5 - 7
Other Destinations in Asia and Territories in the Pacific 5 - 10
Other Destinations in the Middle East, Africa, Europe and Americas 6 - 12


RETURNS

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.  

Return Merchandise Authorization Terms and Conditions

1) Prior Authorization for Product Returns and General Policies

To return a product to Stabilizer-Pro, you must get prior authorization by contacting us through service@stabilizer-pro.com.  All products returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. Stabilizer-Pro can not be held responsible for damage that occurs in transit. For products that a customer wants to return for a refund, Stabilizer-Pro requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date.  


2) Defective/Wrong Product

Stabilizer-Pro will allow defective/wrong product to be returned for an exchange only. 

3) What is Covered By These Refund Or Exchange Policy?
 1. Manufacturing defects;
 2. Product has been damaged in the transit, which was found when being unpacked and checked in the presence of the couriers;
 3The actual products are not matched with the original descriptions;


4) Shipping Costs

  1, If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.  
  2, If you are exchanging a defective item or an item you received in error due to a packaging mistake at Stabilizer-Pro order processing system, Stabilizer-Pro will refund you the return shipping costs once we have received and processed your RMA. 
  3, For items returned to Stabilizer-Pro, Stabilizer-Pro will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking (USPS Priority Mail, etc.).  If you are unsure about which shipping method to choose, please contact us and we'll be happy to assist you.

 

If you have any questions, please use our official website online chat service Skype: Danny.Stabilizer-Pro or send e-mail to service@stabilizer-pro.com